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Better Connections

Stories, tips, and resources to inspire you on your journey toward increased language access.

Language Support 101: The Complete Language Services Glossary

There's no shortage of terms in the language services industry. Use this glossary to get familiar with commonly used words and phrases you may come ...
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Topics: Language Support 101, Tips & Resources

Webinar Recap: Connecting the Dots: Health Equity, Language Access & Cultural Competency

Last week, GLOBO's panel of language access experts shared how health systems that foster cultural competency can improve outcomes for the ...
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Topics: Language Access, Tips & Resources

Understanding Cultural Awareness, Sensitivity & Competence

Population data has revealed that the nation is diversifying much faster than originally predicted.
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Topics: Tips & Resources

How to Save on Translation Costs: Tips for Working with Your Language Support Partner

Having 15+ years of experience in the language services industry, Senior Translation Project Manager Stephanie Casale has spent a lot of time ...
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Topics: Translation, Tips & Resources

3 Things to Look for When Procuring Language Support for Your Health System

A language support partner directly impacts your health system's ability to meet patient and provider experience expectations, create efficiencies, ...
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Topics: Healthcare, Tips & Resources

Language Support 101: Interpreter Quality

If you've researched language support, you've likely heard a lot about interpreter quality. But what exactly does that mean? Keep reading to find out.
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Topics: Language Support 101, Tips & Resources

Legacy Thinking and Language Support Don’t Mix — Here’s Why

We're in the midst of rapid globalization and innovative advancement— this is an opportunity to better serve your community, but rising to the ...
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Topics: Tips & Resources

Webinar Recap: Patient-Centered Communication Standards & Telehealth

  Last week, GLOBO was joined by Dr. Christina Cordero of the Joint Commission to discuss how health systems can navigate patient-centered ...
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Topics: Language Access, Tips & Resources

Mastering Customer Centricity with Language Data & Insights

It’s no secret that the cost of acquiring a new customer is significantly higher than the cost of retaining an existing one. Businesses must fight ...
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Topics: Data, Language Support 101, Tips & Resources

Are You Compliant with the New ERISA Language Access Requirements?

The month of April introduced new procedural requirements for private sector employee benefit plans. On April 1, 2018, the final rule amending the ...
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Topics: Insurance, Tips & Resources

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